Whether its product and criteria questions or a case you’ve already submitted, our teams of mortgage experts are on hand to provide you with the information you need.
Depending on your location and enquiry, we need to put you in touch with different teams.
If your client’s a new Accord borrower, please use the contact finder below. If they are an existing Accord borrower, please see the relevant section under additional details.
Find your contact now / New Accord Borrowers
Select an enquiry type and enter a postcode to begin.
Existing Accord Borrowers
Please note these details are for brokers – if you’re a direct customer with an existing Accord mortgage, please see our Customer contact details.
I’ve requested a transfer offer for my client and not received it yet
Monday to Friday: 9am – 5pm
My client is changing the mortgage term, repayment type or wants to borrow more
Monday to Friday – 8am – 8pm, Saturday – 9am – 1pm
I’m having problems with my registration or password
Monday to Friday: 9am – 5pm
If you need a KFI for your client, please call us on:
If your client is moving home and wants to port their mortgage, call us on:
Please post cheques for valuation fees and/or supporting documentation for the attention of the relevant team, addressed to:
Postal Address for Offset Savings Accounts only:
Customer Service Admin Accord Savings
If your client is a new Accord borrower, please enter both your enquiry type and postcode into the contact finder to be presented with your contact. If your client already has an Accord mortgage, please see the section of the same name above.
Buy to Let
Accord Mortgages is committed to providing an exceptional standard of service to you.
If, for any reason, you are not entirely satisfied with any aspect of the service you receive, we want to hear from you so we can put it right.
You can contact us as follows:
Details of our complaints procedure are set out in the Handling Your Complaint Leaflet. Details of the Financial Ombudsman Service are set out on the Financial Ombudsman Service Website.
A copy of the Financial Ombudsman complaints leaflet will be sent along with our response to your complaint.
Information on this site is for use by authorised intermediaries only and should not be relied upon by anyone else.
Accord Mortgages Limited is authorised and regulated by the Financial Conduct Authority. Accord Mortgages Limited is entered in the Financial Services Register under registration number 305936. Buy to Let mortgages for business purposes are not regulated by the Financial Conduct Authority. Accord Mortgages Limited is registered in England No: 2139881. Registered Office: Yorkshire House, Yorkshire Drive, Bradford BD5 8LJ. Accord Mortgages is a registered Trade Mark of Accord Mortgages Limited.
References to ‘YBS Group’ or ‘Yorkshire Group’ refer to Yorkshire Building Society, the trading names under which it operates (Chelsea Building Society, the Chelsea, Norwich Peterborough Building Society, N P and Egg) and its subsidiary companies.
All communications with us may be monitored/recorded to improve the quality of our service and for your protection and security. Calls to 0800 numbers are free of charge from a landline or mobile. Calls to 03 numbers are charged at the same standard network rate as 01 or 02 landline numbers, even when calling from a mobile.
Welcome to Accord
Accord Mortgages is a dedicated intermediary only subsidiary of Yorkshire Building Society, the UK’s 2nd largest mutual Building Society. Please choose an option below.
I am a broker
Welcome to the lender that cares about great service for your clients as much as you do.
I am a customer
If you have an Accord mortgage please use our Existing Customer website. If not, please note that we only lend through brokers.