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For Sys Admins and the Infrastructure Support Specialists this is a routine job those who support remote clients from different countries and places. Many times Admins face the difficulty in accessing the remote servers because of the password doesn t work from the IMM console.
How to reset or change IMM console password from remote Windows OS
Before you proceed with the below steps, make sure you check the Windows operating system version and bit whether it is x32 or x64. For each bit version we have different files.
ASU.exe or ASU64.exe files would help us to reset the IMM console password remotely (download this from the website)
Go to the Command Prompt with administrator credentials run the appriate version (if your server has Windows OS x32 bit Windows 2003 or 2008 Server accordingly choose the right file)
Run asu64.exe / asu.exe IMM.LoginID.1 (this command output can be checked in the below given snapshot) to verify first user is in IMM USERID
Once confirm the USERID , now you can run the second command to reset the temporary password (reference screenshot attached).
In some cases, if you are not able to open the IMM console, please run run the asu64.exe / asu.exe from Command Line and try to reset the IMM console.
Refer this link for more information.